Refund Policy

Forest Lawn Heritage Foundation Inc.
Online Merchandise Sales Terms and Conditions and Refund Policy

At Forest Lawn Heritage Foundation Inc. (“we” or the “Corporation”), we thank you for your online merchandise order at www.Forest-Lawn.com (the “Website”).  Your order is subject to the following terms and conditions:

Limited Warranty and Refund Policy
Regarding tangible products such as t-shirts, pens, coffee mugs and similar merchandise that you purchase through the Forest-Lawn.com website (“Merchandise”), we will replace or refund any defective items of Merchandise if returned to us within 30 days of purchase.  To return an item, please ship the item, together with an explanation of the reason for the return, to the following address:

Forest Lawn Heritage Foundation
The Margaret L. Wendt Archive and Resource Center
Attn: Merchandise Returns
1411 Delaware Ave.
Buffalo, New York 14209
U.S.A.
Phone 716-885-1600

DISCLAIMER OF WARRANTIES
EXCEPT FOR THE LIMITED WARRANTY ABOVE, WE AND OUR AFFILIATES, INCLUDING WITHOUT LIMITATION THE BUFFALO CITY CEMETERY, INC. D/B/A FOREST LAWN, HEREBY DISCLAIM ALL WARRANTIES WITH RESPECT TO ANY MERCHANDISE, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Corrections and Price Changes
We may correct errors or inaccuracies and change or update information on the Website at any time without notice, including in respect of prices and availability of items. All prices listed on this Website are in U.S. Dollars and all charges will be processed in U.S. Dollars. Prices are subject to change without notice. All prices listed on the Website are subject to confirmation. We will notify you by email if the confirmed price of an item you have selected differs from the price listed on the Website or on your purchase order.

Merchandise Shipping Terms
Once Payment has been received and processed, goods will be shipped, unless an item is not available at that time.  If an item is back-ordered or unavailable, we will notify you by email and indicate the relevant options such as cancelling the order, waiting for the back-ordered item, or ordering a different item.

We will use commercially reasonable efforts to deliver items promptly and within any time periods indicated, but we cannot guarantee delivery with the stated period.

All merchandise orders will be shipped by the U.S. Postal Service. Deliveries will not be made to a foreign location to the extent prohibited by U.S. law.
 
Payment
Payment for merchandise is due in full at the time of order.

We reserve the right to cancel an order and/or to place a stop on online orders if  (a) your order is not accepted at the nominated delivery address, or (b) we believe (or reasonably suspect) that your order is fraudulent or you have otherwise breached these Terms and Conditions or applicable laws.

If we incur any expense because your payment is dishonored or is fraudulent or unlawful, you will indemnify us and cover our expenses that results from your actions.

All transactions through the Website will appear on your statement as Forest Lawn Heritage Foundation or similar wording.

We may collect sales tax on your order.  Except to the extent we collect sales tax on your order, if there are any taxes due in connection with your order (excluding tax, if any, on our income), you are responsible for same.
 
Changes to these Terms and Conditions
These Terms and Conditions may change from time to time without prior notice, at our discretion.  The revised Terms and Conditions will apply to all orders received after the date/time that we post the revised Terms and Conditions at the Website.

Items not covered by these Terms and Conditions
Please note that these Terms and Conditions do not apply to copies of documents (“Documents”) such as burial records accessed through the Forest-Lawn.com website.  As stated in the Terms of Use page at Forest-Lawn.com and as further stated in the User Agreement that certain users of the Foundation’s database enter into, all Documents are provided “as is” and without any warranties of any kind, including without limitation any implied warranties of merchantability or fitness for a particular purpose.